FAQ

CONTACT US

info@wornwear.com

We are experiencing high volumes of customer inquiries, so some responses may be delayed. We appreciate your patience and understanding.

Read more about our return policy below, or initiate your return now.

WORN WEAR

What is Worn Wear?

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Worn Wear is a set of tools to help our customers partner with Patagonia to take mutual responsibility to extend the life of the products Patagonia makes and customers purchase. The program provides significant resources for responsible care, repair, reuse and resale, and recycling at the end of a garment’s life.

ORDERS

How do I track my order?

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You will receive a shipping confirmation email containing the tracking information once your order ships. Due to COVID-19, orders may be delayed. If you are having trouble tracking your package, contact Customer Service at info@wornwear.com and we'd be happy to assist.

How long will it take to process my order?

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Generally, orders are shipped from our warehouse within 3-4 business days and typically spend about 5-7 business days in transit. Due to COVID-19, orders may be delayed.

If you would like to check the status of your order, please contact Customer Service at info@wornwear.com, and we’d be happy to help.

What's your cancellation policy?

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Orders may be cancelled within 30 minutes of placing your order online. After 30 minutes, your order will begin processing through our fulfillment center and cannot be cancelled.

To cancel your order, email info@wornwear.com as soon as possible.

RETURNS

What is your return policy?

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If you are not satisfied with your Worn Wear order, you may return it at any time. Items must be returned in the condition that they were originally received, and customers are responsible for return shipping. Due to COVID-19, returns may be delayed. 

How do I return my purchase?

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Please submit returns directly to Worn Wear, not to Patagonia. To initiate a return, visit our Worn Wear Returns Portal. You will need your order number and the last name associated with your order. This information can be found in your order confirmation email.

To send us your return, please print out both the return authorization email and the shipping label. Be sure and include the printed email inside your return package and then attach the shipping label to the outside of your package. Alternatively, you may purchase postage directly from the carrier of your choice. If you use the provided label, $7 for return shipping will be deducted from your final refund amount. Drop off your return at any USPS location. If you would like to schedule a pick up, please coordinate scheduling with USPS.

Due to high volumes it may take 2–3 weeks to process your return. Once we process your return, your refund should post within 5-7 business days, depending upon your bank, for the cost of the item(s) and any associated sales tax. If you need assistance during any part of this process, please contact Worn Wear Customer Service at info@wornwear.com.

Can I make a return from outside the 50 United States?

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Patagonia Worn Wear only fulfills orders within the 50 United States, so we are unable to support returns from US territories and international addresses.

Can I use the Patagonia Ironclad Guarantee for my purchase?

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Absolutely. We are happy to ensure quality in all our products. Learn more about our Ironclad Guarantee.

PAYMENT

Where do I enter a gift card or promotional code?

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You can use Patagonia Gift Cards or Worn Wear Merchandise Credits on wornwear.com. Enter them at the time of payment.

SHIPPING

Where do you ship?

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Patagonia Worn Wear offers shipping to all 50 states across the US. Please note, we can only accept US payment methods. We select the most convenient shipping method based on your location, our shipping partners include USPS, Fedex and DHL.

Shipping fees are a flat rate $7.50 per order.

Since Patagonia Worn Wear only fulfills orders within the 50 United States, we cannot provide product or order support for orders delivered to international freight forwarders.

When will my order arrive?

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Worn Wear orders can take up to 3-4 business days to ship out. When your order ships, we'll send you a shipping confirmation email with all your tracking information. Shipping time can take 3-5 business days. Due to COVID-19, shipping may be delayed. 

ENVIRONMENT

Why buy used?

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Reusing clothing isn’t just good for your pocketbook, but for the environment. The production of any piece of clothing requires using scarce natural resources. Buying used gear means one less new item that had to be made, lightening the load on our planet. According to WRAP, keeping our clothing in use just nine extra months reduces the related water, waste and carbon footprints by 20% to 30% each.

Where do Worn Wear products come from?

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Worn Wear products are Patagonia items that come from our closets and garages. Some pieces have been used by customers and others were collecting dust in our distribution center – they are functionally perfect, but may have a cosmetic flaw. Putting these back into use avoids both the landfill and the need to make new products. All our products are backed by our Ironclad Guarantee.

What about all that shipping?

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Although there are environmental impacts of shipping items, when we look at the life-cycle impacts of a product shipping is not the largest contributor. The environmental savings of keeping a product in use (compared to building a new one) outweighs the impact of shipping it.

TRADE IN

How does trade in work?

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We accept used Patagonia clothing that functions perfectly and is in good condition. When you bring us your quality, used Patagonia gear we’ll give you a Worn Wear Merchandise Credit valued at up to $100 per item. We accept most Men's, Women's, and Kids' and Baby Patagonia garments, as well as Patagonia luggage. Due to COVID-19, processing trade in’s may take longer than usual. 

Can I trade in any type of Patagonia product?

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Almost, but not everything. No swimwear, underwear, bras, PBL (Capilene and merino), embroidered items, shoes, wading boots, T-shirts, ski patrol jackets, accessories (hats, scarves, beanies, gloves, socks), waders, wetsuits, sleeping bags or Factory Seconds will be accepted.

Can I trade in items I purchased on Worn Wear?

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Yes, absolutely! If you're no longer using the item you purchased on Worn Wear, and it still meets our trade-in standards, we’ll gladly buy it back. The only exception to this are Factory Seconds, which are not accepted for trade in. If the item needs repair, you can always bring it to your local Patagonia shop, or send it in for some love.

Where can I trade in my used Patagonia gear?

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Trade-ins can be mailed directly to us using our trade in page or at most Patagonia retail locations (U.S. only). Due to COVID-19, some stores are not currently accepting trade-ins, so please check with your local store. If they are not accepting, you can always mail trade-ins directly to us.

What condition do the items need to be in before I trade them in?

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We want your used gear—not your dirty laundry. Please inspect your garments for damage (checklist below), remove anything in pockets, and clean your pieces before trading them in. This makes it easier for our team to process your trade-in and get your gear back in play as quickly as possible! If your gear isn't accepted, we can return it to you for free or recycle it so it stays out of the landfill.

We are unable to accept items in the following conditions:

Damaged: Items with heavy or excessive visible issues are ineligible. Examples include but are not limited to:

• Holes, broken zippers, delamination, material “bubbling,” heavy debris, heavy scuffs, heavy scratches, heavy fading, or if the item is singed (lightly burned)

• Fleece items that are pilling (when knitted fabric forms small balls or fluff on the surface of the garment) or have heavy matting

• A down item with significant down loss or insulation that’s too compressed

• Tenacious tape that’s peeling or placed over garment seams. Please note we’re unable to accept items that have more than 2 patches. (Can it be repaired, instead of traded in? Here’s how to apply T-Tape.)

• If an item shows heavy discoloration, or the color of the garment is severely sun faded it may not be eligible.

Excessive pet hair: We love furry companions but please remove their hair/fur prior to trading in your garments.

Customized: For now, items altered for a custom fit or have embroidery/corporate logos can’t be accepted. We hope to change this in the future, so please stay tuned.

Incomplete: Items missing essential components (i.e. detachable hood, powder skirt, backpack straps, etc.)

• Note: Items must have both the size and care tag with product details attached to be accepted. (The care tag is the sewn-in white label with material and care instructions.)

How does trade in by mail work?

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We accept used Patagonia clothing that functions perfectly and is in good condition. When you bring us your quality, used Patagonia gear we’ll give you credit that can be used in Patagonia retail stores, on WornWear.com and Patagonia.com. Please note $7 will be deducted from your trade in value to account for shipping and handling. If your gear isn’t accepted, we can return it to you or recycle it so it stays out of the landfill.

Items without garment tags or that are not in good working condition will not receive any trade in value and will not be returned.

There are few important steps to trade in by mail:

1. Inspect your gear and make sure that what you're sending us is within the scope of the program (check out what we accept HERE)
2. Walk through the online process to make sure your gear is not an accessory or next-to-skin item, and that it is functional for the next user.
3. Print the shipping label and ship us your gear. We will deduct $7 from the credit that you receive for your gear for shipping and handling.
4. We'll send you a credit for any gear that meets the program's requirements, but we won't issue credit for everything. You'll have the option during checkout to have any ineligible gear sent back to you, free of charge.

We request 7-10 business days to get your trade-in processed.

Can I mail you my gear for free?

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There is a $7 shipping and handling charge which will be deducted from the value of the credit issued for any accepted used gear. To minimize the impact on our planet, we would like to avoid any unnecessary shipping, so please do not ship us any accessories or other items that are not accepted by our trade in program.

Can you send me packaging to mail in my items?

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No, we no longer provide mail kits for trade-ins. We recommend shipping your gear in using your own packaging. In the spirit of Worn Wear, extend the life of packaging that already exists, that way we can eliminate the need for any unnecessary packaging and shipping.

What are my items' estimated trade-in values?

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Here are trade-in value estimates to give you an idea of what your pieces might be worth. Your exact store credit will be determined after we receive and inspect each item.

$10 - Kids/Baby Sportswear, Womens Dresses & Skirts, Pants - Sportswear & Technical, Stand Up Shorts & Baggies™ (Adult, Kids' & Baby)

$20 - Kids/Baby Alpine and Snow, Sweater (Non-Cashmere), Fish Technical Tops and Bottoms, Certain Sportswear Fleece: Micro D®, Classic Synchilla, Synchilla Snap-T Pants, Better Sweater® Fleece (Vest & 1/4 Zip), Los Gatos (Vest & 1/4 Zip), Rainwear (Kids' & Baby)

$30 - Technical Fleece, Houdini®/Ultralightweight Weather Protection, Certain Fleece: Re-Tool Snap-T (Pullover & Vest), Better Sweater Jackets, Performance Better Sweaters (Vest & 1/4 Zip), Daypacks, Technical Trail Packs, Duffels (up to 60L)

$40 - Cashmere Sweaters, Technical Insulation Jackets, Vests and Pants, Alpine Soft Shells, Sportswear Outerwear and Workwear, 2- and 2.5-Layer Shells, Technical Alpine/Snow Packs, Certain Fleece: Retro Pile, Retro-X®, Re-Tool (Jackets), Performance Better Sweater (Jackets & Hoody), Lightweight Synchilla® Poncho, MLC® Luggage and Large Duffels & Rainwear (Jackets)

$60 - Heavy Alpine Insulation, Sportswear Insulation-Vests, Jackets and Parkas, Insulated Alpine Shells, 3-Layer/GORE-TEX® Shells, Stormfront® Luggage, Wheeled Luggage

$100 - 3-Layer Snow Shells, 3-in-1 Jackets and Parkas (must include all pieces), Insulated 3-Layer/GORE-TEX® Snow Shells, Special Collections

Start your trade-in.

Will I get a credit for everything I send in?

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No. We do not accept everything. Gear has to be functional, in great condition and on our list of eligible gear we buy back. Here’s a list of what you can trade in.

When you’re ready to sell back gear you no longer need, check out this handy video to make sure your items are eligible.

What if I'm not happy with the credit I receive?

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Please take a look at what your used gear is worth before starting a trade-in to make sure we accept that gear and that you’re aware of the value of your garments. Unfortunately, if the garments you send are not functional or outside the scope of the program, we will not provide credit.

Will you send back the items that are deemed ineligible?

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You have the option to get back any clothing and gear that we don’t accept for trade-in. During your online trade-in, simply check the box that says you want your used gear returned if it is deemed ineligible or unsellable. Return shipping is always free. If your used Patagonia gear is deemed ineligible or unsellable but you no longer want it, we’ll recycle or repurpose your gear so it stays out of the landfill.

Where can I use the credit I receive from my traded in items?

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Merchandise credits can be used when purchasing used gear on WornWear.com or for new Patagonia gear on Patagonia.com or in retail stores.

Is Worn Wear available outside the U.S.?

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Currently, we only buy back and sell used Patagonia gear in the U.S., but are looking into expanding this beyond the U.S.

PRODUCTS

What condition are Worn Wear items?

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All Worn Wear orders are processed and inspected by Patagonia. Items purchased through wornwear.com have met our exacting standards and have been washed and cleaned appropriately. Worn Wear items are covered by Patagonia’s Ironclad Guarantee. You can see the details of each item in our product photos and read about the general condition in the description below the image.

How can I tell my size?

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Since we don’t necessarily have sizing charts for each of the different years, we can’t provide completely accurate charts. We’re working on the best solution to provide sizing/fit information. At this point, we recommend using the current Patagonia sizing chart for similar new items on Patagonia.com.

I can’t find my size or a color for a specific item.

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Patagonia’s Worn Wear program sources good-quality used clothing from customers, and sometimes new, leftover items. Because we get items from a variety of sources, our inventory is constantly changing, so check back often.

How can I repair & care for my Worn Wear piece?

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We teamed up with iFixit to write care and repair guides for nearly every problem we’ve ever heard of with Patagonia gear - find them here. We’ve also got laundry instructions so if your parents are not around, you’re still in luck - find them here. Proper care keeps gear working way longer and that’s the best thing we can do for the planet.

How can I recycle my Worn Wear piece?

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We accept all Patagonia products for recycling, and the process is easy. While we encourage you to find a new home for any garments or items that are still useable, any Patagonia product that has reached the end of its useful life may be sent back to us to be recycled or repurposed. Simply wash the items first and use one of the following collection methods:

1. Mail them to the Patagonia Service Center at

Patagonia Service Center
8550 White Fir St.
Reno, NV 89523-8939

2. Drop them off at the Patagonia Retail Store nearest you or at a participating Patagonia dealer—ideally while you’re running other errands, to reduce environmental impact.

How can I give feedback about my Worn Wear item?

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We’d love to hear from you! You can provide feedback about the Worn Wear experience at info@wornwear.com.

RECRAFTED

How are ReCrafted items different than the other used Patagonia gear?

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These are clothes made from other clothes.  Each ReCrafted piece is made up of multiple used Patagonia items that come into our warehouse and are beyond repair. These garments are broken down to create one-of-a-kind, upcycled products. All used gear carries on stories from their previous owners. ReCrafted is the next chapter. 

How is the ReCrafted sizing different from other used Patagonia gear?

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Recrafted size chart

Recrafted bag size chart

Will I receive the same ReCrafted item that’s pictured?

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The colors shown on the product pages show a range of each color, but the colors on the products you purchase may vary from what is shown in the picture. The ReCrafted Collection reflects the colors and shades of our history and it’s nearly impossible to make any two products the same. In fact, we appreciate that each product is one-of-a-kind!

Where can I buy ReCrafted?

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The ReCrafted Collection will be sold on WornWear.com and in our Worn Wear retail store in Boulder, Colorado.

TOUR

Where can I find the Worn Wear truck?

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Follow us on Instagram for repair tutorials and to show off your at-home repairs.  We aren’t always on the road, but when we are you can check out our Worn Wear Tour Dates page to see where to find us here.

OTHER

I bought something on another website and it has a Worn Wear stamp on it. What's the deal?

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All items sold on Worn Wear have been permanently marked with the price they were sold for. We do this to prevent fraudulent transactions.

Can I buy and resell Worn Wear items?

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The spirit of Worn Wear is about buying and using only what you need, not over-consuming. If you’re unhappy with your Worn Wear purchase, please return it to us. If you’ve used your item and no longer need it, trade it in with Patagonia. We want to make Worn Wear items accessible to the largest group of customers we can, not provide inventory for personal resale businesses. If it comes to our attention that you are purchasing from Worn Wear to resell the items, you will be asked to stop, and may be blocked from future transactions with Worn Wear. At our discretion, we may follow-up with the websites that you are using for these transactions.

Have other questions about Patagonia?

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